How to pause my subscription?

If you would like to pause your subscription, you can do so with no additional charges. With Fanatiz, you have the option to pause your monthly or annual subscription for 90 days. Your subscription automatically re-activates on the 90th day, but you can re-activate it any time before then. Remember that you can only pause your subscription once.

The money equivalent to the days on your new period before pausing the subscription will be turned into credit for when your account is re-activated.

To pause your subscription, please follow the steps below:

  • Go to www.fanatiz.com.
  • Click on “Login” in the upper right corner (on a computer click on "Login" in the top right corner, on a smartphone tap the three bars on the left corner then tap "Login").
  • Login with your email and password.
  • Click on "Profile" in the upper right corner (on a computer click on "Profile" in the top right corner, on a smartphone tap the three bars on the left corner then tap "Profile").
  • Click on “Pause Subscription” in the upper right corner.
  • Click on “Accept” on the validation screen.
  • Then click on “OK!” on the confirmation screen.

To re-activate your subscription, please follow the steps below:

  • Go to www.fanatiz.com.
  • Click on “Login” in the upper right corner (on a computer click on "Login" in the top right corner, on a smartphone tap the three bars on the left corner then tap "Login").
  • Login with your email and password.
  • Click on "Profile" in the upper right corner (on a computer click on "Profile" in the top right corner, on a smartphone tap the three bars on the left corner then tap "Profile").
  • Click on “Re-activate Subscription” in the upper right corner.
  • Click on “Accept” on the validation screen.
  • Then click on “OK!” on the confirmation screen.

Here are some frequently asked questions. If you need any further assistance with this process, feel free to send us a message at contact@fanatiz.com.

Is the reactivation process automatic?

Yes. Your subscription will be re-activated automatically at the end of 90 days, or anytime you re-activate before then.

I have already paid for a month worth of service. What will happen to the amount I’ve paid?

Don’t worry! We will turn the money equivalent to the days in your monthly period before pausing your subscription into credit for your account. Once you reactivate your account, you will only be charged the equivalent of the remaining days on your period. Your subscription will be automatically renewed one month after your reactivation day.

How many times can I pause my subscription?

You can only pause your subscription once.

Was this article helpful?
2 out of 8 found this helpful

Comments

0 comments

Please sign in to leave a comment.