I can't watch the content. Why?

There may be a couple of reasons you're having issues watching or cannot watch the content. In this section, you can find out the most common causes.

  1. The content you're trying to watch is not available in your area or country: 

Content availability varies depending on your location, regardless of your country when you subscribed to our service. Check your local content here.

  1. You're not subscribed to Fanatiz: 

You need to have an active subscription to be able to watch the live content on Fantiz. To do it, visit www.fanatiz.com, subscribe by creating a username and password, choosing a plan, adding a payment method, and finally, confirm your subscription. If you're sure you already have an account and you're still receiving the message "You must make a purchase," double-check that you are logged in to the account you subscribed with.

For more information on how to subscribe.

  1. You need to have an active subscription to be able to watch the live content on Fanatiz. To do it, visit www.fanatiz.com, subscribe by creating a username and password, choosing a plan, adding a payment method, and finally, confirm your subscription. If you're sure you already have an account and you're still receiving the message "You must make a purchase," double-check that you are logged into the account you subscribed with.
  2. The event is not active yet:

Live events are uploaded to Fanatiz 15 minutes before the start. If you logged in before this, try refreshing the page or ending your session and logging back in.

  1. Content not available:

Please check that the content you’re trying to access is available on Fanatiz or you’re in your area. For more info on available content, visit Fanatiz.

  1. The content you're trying to watch wasn't scheduled by the channel it's supposed to be on:

Fanatiz broadcasts live events, directly or through channels like TyC Sports, beIN SPORTS, Gol TV, RCN Nuestra Tele Internacional, Perú Mágico, and Golf Channel. The programming of such channels is beyond Fanatiz's control, and it could change without previous notice. The channels are responsible for the content they broadcast.

If your issue hasn't been resolved, drop us a line at soporte@fanatiz.com, and a member of our team will help you resolve your problem.

You can also reach out to us on Social Media:

Facebook.

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Comments

2 comments

  • What's wrong with this channel, every time I enter my password I get invalid sign in?

    0
  • Hello, I'm a big LaLiga fan and noticed over the weekend that alot of the games were not available.  The Barcelona game was available until today Monday May 17th and the Valencia game from May 16th is not available at all.  Are you not carrying all the LaLiga games any more?

    Thank you.

     

     

     

    0

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